Frequently Asked Questions

Once we have reserved your date and time and Princess for you no cancellations are permitted without the penalty of forfeiting your deposit. In event of illness and your need to rescheule, please let us know as soon as you can and if we are giving advance notice (minimum 7 days) we will not put the balance through on your account but the deposit is forfeited as we will lose the booking for the castle and the princess that was specially reserved for you.

For Special Events in our Princess Ballroom, we require full payment upon reservation. No refunds are permitted as we have specially reserved this event for you.

We are able to book up to 90 days in advance as we do have our princess schedule set by then and would be able to confirm your request for your choice of Princess.

As per our invitations, socks are mandatory for all guests (parents and children).

If any guest arrives with no socks, Fantasy Fables Inc. will provide then for $3 a pair.

Our white floors mark very easily by shoes so we appreciate your co-operation.

All guest are not permitted to wear any shoes (indoor or outdoor).

There is no need to bring any additional decorations as our castle is decorated perfectly.

We do not allow any balloons, confetti or any decorations to be taped to our pink castle walls please. If you do bring them, you will be asked to keep them in our foyer, as they are a fire hazard for our open vented high ceilings.

When you book with Fantasy Fables Palace, you may enter 10 minutes before your party to bring in any food, drinks, tableware and get settled. Most clients order pizza, and have it delivered for 45 mins after your party begins. You may bring in your own food and drinks, with the exception of: popcorn, candy, gum, broccoli, seafood (sushi excepted). Please note that we are a nut/peanut free facility.

The facility does not have a kitchen sink, so all serving ware that you bring in, will need to be taken home to be washed there.  No heating devices of any kind are to be brought in. We do not have a microwave.

Checklist (at your discretion):
-pizza/sandwiches/main food
-snacks/chips/veggies/fruit
-beverages**
-cake/cookies
-cake knife
-paper plates/cups/napkins/utensils*
-saran wrap/tin foil

*this is an add-on that may be purchased when booking your party

Our host will assist with your clean up after your party – clean up will commence at 15 minutes before your party’s end. Our host does not help serve food or cake, or assist with set up.

We ask that you begin cleaning up 15 minutes prior to your party ending.

We ask that you start cleaning up 15 minutes before your departure time.

Since our cottage is always fully booked, we do require that your guests depart the cottage by the end of your booked time slot so that the next guests can enter and prepare for their celebration.

Fantasy Fables Inc. allows all contracted guests and their families to take photos and videos of the special event.

We have the right to ask clients to remove material from facebook and the web of our princess performances at any time.